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dc.contributor.authorFjeldstad, Odd-Helge
dc.date.accessioned2008-02-22T12:47:40Z
dc.date.accessioned2017-03-29T09:12:44Z
dc.date.available2008-02-22T12:47:40Z
dc.date.available2017-03-29T09:12:44Z
dc.date.issued2003
dc.identifier.isbn82-8062-061-3
dc.identifier.issn0804-3639
dc.identifier.urihttp://hdl.handle.net/11250/2435917
dc.description.abstractA major financial problem in many municipalities in South Africa is the inadequate collection of service charges due to widespread nonpayment. The prevailing view is that non-compliance is caused by poverty and the existence of an ‘entitlement culture’. However, huge variations in compliance exist both within poor communities and between communities with similar socio-economic characteristics. How can these differences be explained? Moreover, what factors determine citizens’ compliance? This paper argues that non-payment is not only related to inability to pay and ‘a culture of entitlement’, but also to whether citizens perceive the local government to act in their interest. In particular, three dimensions of trust may affect citizens’ compliance: (1) trust in the local government to use revenues to provide expected services; (2) trust in the authorities to establish fair procedures for revenue collection and distribution of services; and (3) trust in other citizens to pay their share.
dc.language.isoeng
dc.publisherChr. Michelsen Institute
dc.relation.ispartofseriesCMI Working paper
dc.relation.ispartofseriesWP 2003: 12
dc.subjectPublic finance
dc.subjectService charges
dc.subjectTrust
dc.subjectLocal government
dc.subjectSouth Africa
dc.subjectJEL classification: D73, D74, H31, O18, R51, Z13
dc.titleWhat has trust got to do with it? Non-payment of service charges in local authorities in South Africa
dc.typeWorking paper


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